REFUND & CANCELLATION POLICY

Last Updated: June 2026

This Refund & Cancellation Policy ("Policy") applies to Kapex Pay DAO LLC ("Company", "we", "us", or "our"), a DAO LLC established within the Catawba Digital Economic Zone (CDEZ), and governs payments, fees, subscriptions, pilot access, setup charges, or platform-related charges that may be offered through https://kapexpay.com.

1. General Refund Standard

Unless otherwise stated in a written agreement, payments for access, setup, pilot review, onboarding, technical readiness, administrative review, or implementation-related services may be reviewed for refund eligibility on a case-by-case basis. Any approved refund is discretionary and subject to the nature of the service, work already performed, third-party fees, and applicable legal or compliance obligations.

2. Non-Refundable Items

The following items may be non-refundable once initiated, delivered, reserved, reviewed, provisioned, or consumed:

• custom implementation, onboarding, or technical setup work;
• administrative, compliance, readiness, or documentation review services;
• third-party processing fees, network fees, provider fees, or chargeback costs;
• pilot, sandbox, or account configuration work already performed;
• services governed by a separate signed agreement.

3. Cancellations

Users may request cancellation of future recurring access, pilot participation, or service renewal by contacting Kapex Pay through the official support channel listed on the website or in the applicable agreement. Cancellation does not automatically create a refund right for prior periods, completed work, third-party charges, or already delivered services.

4. Preoperational Charges

During the PRE_OPERATIONAL phase, any charge associated with Kapex Pay should be understood as related to readiness, platform access, administrative review, documentation, testing, onboarding, or controlled pilot participation, and not as a deposit, stored value balance, money transmission, investment, loan, exchange account, custody account, or banking service.

5. No Financial Service Deposit Relationship

Payments made to Kapex Pay do not create a bank deposit, crypto deposit, custodial balance, investment account, brokerage account, exchange account, or entitlement to financial returns. Kapex Pay does not currently accept customer funds for transmission, custody, lending, exchange, or external disbursement.

6. Refund Request Process

Refund or cancellation requests should include the payer name, contact email, payment date, invoice or reference number, amount, reason for request, and any supporting context. We may request additional information to prevent fraud, validate ownership of the payment method, or satisfy compliance review obligations.

7. Timing

If a refund is approved, processing times may vary depending on the payment provider, banking network, card issuer, or third-party processor. Provider or banking delays are outside the direct control of Kapex Pay.

8. Chargebacks and Disputes

Users are encouraged to contact Kapex Pay before initiating a chargeback. We reserve the right to suspend access, preserve records, provide evidence to payment processors, and respond to disputes where a chargeback is inconsistent with delivered services, platform access, or applicable agreements.

9. Future Authorized Digital Asset Functionality

Kapex Pay does not currently execute digital asset transactions, stablecoin settlement, custody, exchange, withdrawals, off-ramp, mainnet transactions, or external funds movement. If such functionality is authorized in a future phase, additional refund, cancellation, blockchain finality, provider, and risk terms may apply.

10. Contact

Refund or cancellation requests may be sent through the official contact channel published on https://kapexpay.com.